Emergencies
Lost or Stolen Items
If your U.S. passport has been lost or stolen, please click here.
If you have no money as a result of the theft/loss, please click here.
Lost Property Offices
You may wish first to contact the various lost property offices where your items may be located:
Podgorica International Airport: +382 (0) 20 243 007
Tivat International Airport: +382 (0) 32 670 913 (open until 4:30 p.m.)
Podgorica train station: +382 (0) 20 441 211
Podgorica bus station: +382 (0) 20 620 430
And call the nearest police station:call 92, or 112 from any mobile operator
If calling the numbers above does not help, then you should file a police report, which can help in replacing some lost documents. It is best filed at the police station nearest where the theft/loss is thought to have taken place, but any police station will accept the report.
Dial 122 to reach the police.
Lost Credit Cards
- If your Visa or MasterCard was issued by NLB Montenegro Bank, please call (open 24 hours) + 382 (0) 20 402 155.
If your Visa or MasterCard was issued by AtlasMont Bank, please call (open 24 hours) + 382 (0) 20 210 450.
If your Visa or MasterCard was issued by Opportunity Bank, please call (open 24 hours) + 382 (0) 20 409 490.
If your Visa card was issued by Komercijalna Banka A.D. Budva, please call (open 24 hours) + 381 (0) 11 207 1125 (center based in Belgrade, Serbia).
If your Visa or MasterCard was issued by Crnogorska Komercijalna Banka, please call (open 5 days a week, 7 a.m. - 11 p.m.) + 382 20 9894.
If your Visa or MasterCard was issued by Prva Banka CG, please call (open 24 hours) + 382 (0) 81 9891 or + 382 (0) 20 0800 81891.
*NOTE: we were informed that these numbers will be operational in April 2008.
- If your Visa or MasterCard was issued by Podgoricka Banka - Societe Generale Group, please contact the same office that issued your card.
If your card was issued in the United States, please call:
- For Visa, call +1 (0)410 581 9994 or +1 (0)410 581 3836. Outside the United States, do not dial the (0). In the United States, do not dial +1.
- For Mastercard, call +1-636-722-7111 outside the United States. In the United States, dial 1-800-627-8372.
- For American Express, call +1-336-393-1111 outside the United States. In the United States, dial 1-800-528-4800.
Lost/Stolen Airline Tickets
You need an identification document and a copy of the police report. Refer the loss/theft to the police and request re-issuance of the ticket directly from the airline company concerned. Airline tickets are NOT always replaced. Sometimes you need to buy a new ticket and then apply for reimbursement in the U.S., (a police report is required). Lost U.S. Driver’s License
These are issued by the individual states, and the Embassy cannot replace them. The traveler will have to contact the DMV in his/her home state. Applications for re-issuance of International Driving Permits must be sent to: American Automobile Association, World Wide Travel Department, 1000 AAA Dr., Heathrow, FL 32746. Tel: (407) 444-7000. Fax: (407) 444-7380.
Lost International Student ID Card
Local NGO "Terra" issues International Student ID Cards.
Contact info:
NGO Terra
Gojka Radonjica 20
81000 Podgorica
Phone number: +382 (0) 20 622 338
Mobile phone number: +382 (0)67 391 262
Email: nvoterra@cg.yu
