U.S. Citizen Services
Welcome to the American Citizens Services (ACS) Unit of the U.S. Embassy in Podgorica. We provide a wide range of services to American citizens visiting or residing in Montenegro. In order to allow the ACS Unit to better help and serve you, please register at State Department’s Smart Traveler Enrollment Program (STEP) as soon as you have specific travel plans. Any information you give us is completely confidential and will only be released when authorized by you to do so.
Please use the links on the left to find further information on our services.
Important Note: While in a foreign country, a U.S. citizen is subject to that country's laws and regulations which sometimes differ significantly from those in the United States and may not afford the protections available to the individual under U.S. law. We stand ready to assist citizens and their families within the limits of our authority in accordance with international law.
ATTENTION CHASE DEBIT CARD USERS
The CHASE debit card program will be discontinued effective of 12/12/2014, and no payments will be credited to any CHASE card after this date. The cards will still be active and users will be able to withdraw or charge money until further notice. Chase will notify all their clients of the final deactivation date of the cards. After that date, any residual amounts of money on the account will be issued via a paper check to their clients. If you are currently receiving your SSA, OPM or VA benefits via a CHASE debit card, please be aware that SSA is planning to suspend benefits beginning with the 01/02/2015 payment.
If you do not want your benefits to be suspended, the following are the only available options:
- Have your benefits deposited into a US Bank account, if possible. This is the preferred option, and we encourage you to explore this possibility in order to ensure a safer and uninterrupted service.
- Continue to receive your benefits via paper check, where possible and depending on the country specific banking services available. Please check with your bank first, or any other banking facility in the country, to verify whether this option is available at the present time.
- Apply for a Direct Express Debit card directly by visiting the following website: https://www.usdirectexpress.
com/edcfdtclient/index.html This option could be a valid alternative to the Chase program. It is administered by Comerica from the US, and follows basically the same crediting process as Chase before. Please note that the enrollment process must be initiated and authenticated by the applicant only.
Note: SSA is actively working with Treasury Department on expanding the available payment options in your country, and will inform the Public as soon as they are made available.
Dzona Dzeksona 2
Operating hours 8:00 AM - 4:30 PM
Closed on U.S. & Montenegrin Holidays
American Citizen Services
For inquiries or to schedule appointment please send an e-mail to PodgoricaACS@state.gov
In case of emergencies please call
+382 (0)20 410 500